*Service fees and taxes apply to both member and non-member prices. Service charges are applied to all points of purchase: online, over the phone, and in-person. *Member discounts are applicable to individual tickets only.
*A Closing Night Film ticket includes an access code to purchase a ticket to the Closing Night Party at TD Music Hall through Massey Hall’s box office. Complimentary access for Patron, Visionary and Deluxe members with a film ticket.
In-Person Tickets & Box Office Info Pre-Festival:
To purchase memberships, ticket packages and tickets, visit our box office any time at insideout.ca/boxoffice, or visit us at our Inside Out office located at 401 Richmond St. – Unit 219 during our Box Office hours.
Pre-Festival Box Office Hours:
During Festival:
Visit the Inside Out Festival Box Office at TIFF Lightbox, 350 King Street West. The venue box office is open every day of the festival, two hours before the first screening of the day and closing fifteen minutes after the last screening of the day. All major credit cards are accepted. For assistance outside of these hours, please contact us at boxoffice@insideout.ca.
Digital Tickets:
To purchase single digital screening tickets, ticket packages for digital screenings, or to redeem a ticket package for digital screenings, visit our box office anytime at insideout.ca/boxoffice.
As films premiere each day in-person, they will be added to the digital platform the following day at 12:00PM for viewers across Ontario. Only select films screening in-person will be available for digital screenings, not every festival film will be available digitally. Films will remain available online until June 5th at 11:59PM or until the view cap is reached. All single tickets for digital screenings are valid for 48 hours after you press ‘Play.’
*Please note, Inside Out digital screenings are GEO-BLOCKED to ONTARIO, you must be in Ontario to access digital programming
Industry Passes:
Email programming[at]insideout.ca for accreditation information.
Accessibility:
Inside Out is committed to improving accessibility for all audience members by identifying, removing, and preventing barriers. The Reel Access 15% discount is available for BIPOC, students, seniors, under-waged patrons, and patrons living with disabilities. Valid for all in-person and digital tickets, and ticket packages purchased for the 2024 Inside Out 2SLGBTQ+ Film Festival. For more information on accessible ticketing or to inquire about the Reel Access discount, please email boxoffice@insideout.ca or visit our Accessibility page here: insideout.ca/accessibility
Inside Out is a lead organization in the Reel Access initiative that aims to improve the accessibility of film festival programming in Toronto and beyond. For more information, please visit insideout.ca/accessibility.
Where can I get tickets or packages?
6-Pack ticket packages and 6-Pack Reel Access packages are available to purchase now at Inside Out – Ticket Packages. Individual in-person and digital tickets will go on sale on May 3rd, 2024. If you are a member, your ticket packages will be added into your account in advance of the festival.
How do I get tickets for in-person and digital screenings?
Please visit insideout.ca/boxoffice to view our full list of Inside Out films.
When you find a film that you would like to watch, simply add it to your cart, (4 tickets per person per film), select your theatre section and seat, and proceed to the checkout. If it is an in-person screening, you will receive a confirmation email with your ticket attached. If it is a digital screening, you will receive a voucher code that will unlock access to that film on our Inside Out online portal at watch.insideout.ca.
How do I redeem my festival ticket package?
‘How-to’ Redeem PDF
Do Inside Out members receive member pricing?
Yes. Inside Out members receive discounts on festival and year round screenings, as well as access to digital screenings depending on membership level. Find out more about Inside Out memberships at insideout.ca/memberships.
Can I refund or exchange my tickets?
Refunds and exchanges are not available. All sales are final, so please ensure your order is correct before completing your transaction.
I have not received my ticket voucher or confirmation email. What should I do?
Ticket vouchers and confirmation emails are sent automatically when an order has been made. If you do not receive an email within a few minutes of your purchase, please check your junk or spam folders. If you need any assistance beyond this, please contact boxoffice@insideout.ca.
Can I stream digital screenings if I am outside Ontario?
All digital screenings are geo-blocked to Ontario. You must be within the province to stream our digital programming.
Will there be rush tickets available for sold out screenings?
Unfortunately, due to reserved seating, there will not be rush ticketing at this year’s festival. Tickets may become available for sold out screenings so please routinely check for availability. Do you have questions about venue accessibility? Check out our accessibility page here at insideout.ca/accessibility
Cancelation of Screening Policy: In the event that a screening is canceled by Inside Out, refunds will be provided through the original method of payment.
What if I didn’t receive a link for the watch portal? All festival digital content is available at watch.insideout.ca
How long do I have to watch the films? Once you press “play” on a film, you have 48 hours to complete your viewing.
The All Access Pass allows for one viewing of all films on the platform, for one household. Access to all digital screenings, regardless of when ‘Play’ is pressed, will end at 11:59pm on June 2.
Do I need to download an app to watch? No, you do not need to download and install an app to watch. Inside Out does offer an Apple TV or Roku app, but it is not required.
Can I stream on Roku? Yes, please search ‘Inside Out’ and add to channel to stream from your Roku app.
Can I stream on AppleTV? Yes, please search ‘Inside Out’ and add to channel to stream from your AppleTV app.
You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.
What are the system requirements? You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Windows computers? Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers? Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad? Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Can I watch content on my Android Device? Yes, you can watch content using Chrome on Android 6.0 or later.
Can I Chromecast content? You can Chromecast from a Chrome web browser on PC and Mac computers by selecting the cast button in the bottom right-hand side of the player.
What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
Why does video playback stall or not play smoothly? We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.
The Reel Access discount is available for BIPOC,students, seniors, underwaged patrons, and patrons with disabilities. Valid for all in-person and digital screenings during the 2024 2SLGBTQ+ Film Festival. Must be in Ontario to view digitally. We are soliciting captions or full subtitles for all our 2024 programming, depending on content that is provided.
For more information on accessible ticketing or to inquire about Reel Access discounts for All Access passes, please email us at boxoffice[at]insideout.ca
Purchase your tickets and memberships through our virtual box office at insideout.ca. All major credit cards are accepted.
Box Office Customer Support Contact boxoffice@insideout.ca
Member and Donor Relations Manager jeff@insideout.ca
Service charges are applied to all points of purchase: online, over the phone, and in person. Fees are added to both Member and non-Member prices.
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